I have used bitcomet for quite some time, and thought I would finally try the vip service. It never worked on my downloads. The channel would constantly be preparing but never accelerate my download. The downloads finish long before the 24 hour period is up, thus negating the ability to click on the vip icon and restore your bandwith. Comet admins i love your work and the 5 bucks is a small price to pay for the greatness that is bitcomet but i still feel a little ripped off. 10 gigs of accelerated bandwith is gone now and I didn’t recieve one single byte of data from your channels…what gives?
There’s a forum for this. Topic moved there. Please read some of the other messages.
Ok I see about the Pming zerojinn I’ve done that already and if i get it my bandwith back cool and if not the five bucks is definitely a worthy donation to me, but if I may make a suggestion, the instructions on how to use the service should be a bit more detailed. I never realized that you had to actually click on the vip header to the left (BC ver 1.31) to see the actual download channels. I still have two that are ready to download even though i finished those tasks weeks ago. Also, you should have the option to cancel whenever you feel like it. Its your bandwith that you paid for and be it five mins, five days, or five weeks later you should have the option to cancel it and have that bandwith restored if you haven’t actually used it. that would avoid a lot of confusion. And to everyone else whos whining about this get over it!!! these ppl have invested a lot of time and money so that we can use their service for free so in that same spirit of sharing pay your 5 or 20 bucks and if you dont like it dont get it again. I mean really 20 bucks for the tons and tons of free files you would have had to go to the store and buy if it wasn’t for BTComet and Co. Think about it…thank you so much BT staff and devolopment team you guys rock!!!
I’m sure your account could be corrected. If zerojinn hasn’t replied within a week, try again. Remember she is only one person and has to service the entire english speaking population of the planet, so it can get demanding, and thanks for your understanding.
As for your suggestions, I agree some changes need to be made. Most have been suggested already, but I think currently there are bigger concerns, if we can get it to run stable on all tasks, then these issues will be moot anyway, then maybe this project can finally move out of Beta phase.
Thanks for your support.
Just to make things clear, AFAIK you can get your bandwidth back for any task that spent more than 24 hours in “Preparing channel” mode, by disabling VIP.
PM-ing Ariel for solving other issues (refund included) has always resulted in meeting people’s demands (be it a refund or an extension for unused bandwidth) so I don’t think you’ll have any issues there just make sure to send another PM if you don’t get a reply for the first one.
I think the point the member is making is that you can’t get your bandwidth back if the vip never works, yet the task completes within the 24hrs via traditional sources.
Ariel, please mention this to development. I don’t know if this will be possible, but if there is a way for a complete task to detect the vip was unsuccessful and restore the bandwidth, that would be a good thing to do, along with a message saying something like “vip was unable to assist you with this download task, your bandwidth has been restored to your account” or something similar.