You will, alas, have to learn a little bit. Certainly enough to understand that it is useless to complain to the UPS driver, the guy in the brown truck, that the contents of the package he delivered is not the color that you ordered from Neiman Marcus’ web site.
He will listen, most sympathetically (as will we), that this dress is red, and you never wear red, that it clashes with the shoes you had planned to wear with it, and that you emphatically ordered blue, not red and that the dress is, in your opinion, actually quite unbecomingly ugly in red.
But, reluctantly the UPS deliveryman will not take the red dress back and exchange it for a blue one.
Now, do you grasp why it is that he will not do that? That it is you who must make appropriate arrangements with Neiman Marcus to return and replace this dress?
So, similarly, are we not in a position to help you download video files from somewhere else. We don’t offer any videos for transfer ourselves, because this would be likely to violate copyright laws and none of us wants to be sued for that.
The BitComet developers just make a bittorrent client which can be used for file transfers, just as Grumman manufactures trucks that UPS uses for deliveries. Neither of us is responsible for WHAT is carried by our software or their trucks. The BitComet developers give their product, for free, to anyone who wants it. Grumman charges a pretty penny for their trucks, which are custom-made to UPS’s specifications, but Grumman still doesn’t try to tell UPS what to carry.
We have no control over what is downloaded, (which, from the description you give, is in violation of copyright law in most countries), nor the quality of that download.
The support team here (myself, and others) volunteer their time to assist others like you in using the BitComet software. For this we are not paid or even given free T-shirts (which, as it turns out, would not fit anyway, sizes being different in China where Bittorrent is developed.) That being so, I think you can understand that, given free software and free support, you are expected to do a minimal amount to help yourself, to make an effort to try to understand, and that you cannot expect the sort of supportive hand-holding that you might expect with a product that you had paid for, and support that you had contracted (and likewise paid) for.
You may notice that your question has been moved here, to “Incomplete and Deleted Topics”. It has been moved here because you’ve provided almost no information about the technical details of your problem. Now, you may not know them, as you say – but Janet, we certainly don’t know them either.
We’re not trying to transfer those files from wherever you’re getting them, we don’t even know where that is because you didn’t tell us, and we’re not sitting in front of your computer looking at the error messages you’re getting, so how is it possible for any of us unpaid volunteers to know what’s going on? We can’t. We must rely on you to tell us, in full and relevant detail.
That you don’t understand what we need to know? This you need to learn, Janet. You do need to make some sort of effort here, to help yourself.
When you have a free product like this one, then you are required to exercise much more initiative than with things you pay for.
Hobbyists of various kinds used to say that you could, when faced with a problem, choose between spending money or sweat on it – that is, if you couldn’t afford the parts or the repairs, then you had to find ways to make them and learn how to install them yourself.
So, too, you need to spend more mental “sweat” on the issue, learning the terminology, the technology, and how it works. You need to learn geek-speak and become something of a geek yourself. That is how you get stuff for free.
The alternative is to simply buy prerecorded DVD set of the television series, then you don’t need to learn any of this or worry about it. Spend money, or sweat.