pitche Posted November 9, 2009 Share Posted November 9, 2009 BitComet Version: 1.15 Internet Connection: ADSL Bandwith: Router, LevelOne WBR-3047A, and yes i have forwarded the port Operating System: Microsoft Windows XP Professional Version 2002 Service Pack 2 Firewall: Windows Firewall Antivirus: AVG FREE 8.0 Hi, I'm having problems with my BitComet, it cannot be opened. I have been able to use it until yesterday when I deleted certificates off from my FireFox browser. Also, I couldn't remember the names of certificates which I deleted. Actually, I didn't know when did the BitComet started to not working. I've tried to see any movement of its process too (Using Task manager to view the process of the programs working on my computer). But when i double-click on BitComet icon, nothing about BitComet came up on the task manager's screen. From what I know is that this mean the program, not at all, working. What I've done so far: - Re-install BitComet - Scan for viruses Best Regards, pitche Link to comment Share on other sites More sharing options...
kluelos Posted November 9, 2009 Share Posted November 9, 2009 Something has obviously changed. You'll need to find out what that was. Look first in the system and application logs, to see if they are reporting any serious errors. Most people never look at the logs, so you've likely got entries in there from clear back to when you first got the computer. Clean all of those out, don't save them, empty the log, then try BitComet again. What you describe is most often caused by "security" programs who have decided that BitComet is evil and shut it down as soon as it starts up. If you've installed something like that, either get rid of it or tell it to allow BitComet. Check for what else it doesn't allow too, if you decide to keep it. Link to comment Share on other sites More sharing options...
pitche Posted November 10, 2009 Author Share Posted November 10, 2009 (edited) Thanks kluelos for participating. For further actions, I've checked what you told me (System and application log) and I found nothing interesting about the program.But I've also found another problem about the program. When I opened the program's shortcut's properties and clicked on the other tabs such as Security or Compatibility. A window pops up to me and it says...(Picture below) Edited November 10, 2009 by pitche (see edit history) Link to comment Share on other sites More sharing options...
kluelos Posted November 10, 2009 Share Posted November 10, 2009 Ok, that's pretty much the answer. The shortcut that you are using to start the program is pointing to a pathname that doesn't exist. (Since it's pointing off to a temp directory, this isn't very surprising.) You'll need to delete that shortcut first, then re-create it with the correct pathname (this will be done automagically during the creation process, of course. Link to comment Share on other sites More sharing options...
pitche Posted November 10, 2009 Author Share Posted November 10, 2009 Ok, I did what you told me to do and I now can click on the other tabs of the shortcut but still, the program is not working. Also, I went into the program's folder and double-click on the BitComet.exe, but nothing happened. Another thing, when we usually double-click on a .torrent file, BitComet will open itself right? But now when I click on them, it shows some kind of alert saying as if the file doesn't exist. It says... "Windows cannot find 'Directory path way of the .torrent file'. Make sure you typed the name correctly, and then try it again. To search a file, click the Start button, and then click Search. I've tried this to several .torrent files both old ones and newly downloaded ones. Link to comment Share on other sites More sharing options...
kluelos Posted November 10, 2009 Share Posted November 10, 2009 The second issue is a consequence of the first, namely that the executable can't be found at the pathname stated. You should probably do a clean uninstall of BitComet, including manually deleting the program directory and all of its contents. This will wipe out all of your .torrent files, though not your downloads in progress. After you've done that, reboot, make sure the start menu has no Bitcomet remnants (which would indicate you have more to remove). Then reinstall BitComet. If it puts a shortcut on your desktop, check the starting directory and assure that it is pointing to the right place (nominally C:\Program Files\BitComet). Then try it again. If this still does not work, try to start the executable itself from the program directory, again. If that does not work, and you aren't getting an error log or other error message, this suggests again that you have some security software shutting it down for you. You may need to take additional steps to fix the file associations, but one problem at a time. Link to comment Share on other sites More sharing options...
pitche Posted November 10, 2009 Author Share Posted November 10, 2009 Thank you very much kluelos, but the problem still couldn't be fix. So, I decided to use other programs instead though BitComet will still be my recommended program for Bit Torrent's users. Best Regards, pitche Link to comment Share on other sites More sharing options...
sophia0316 Posted November 10, 2009 Share Posted November 10, 2009 pitche, Our team member is testing and looking for the solution now. Thank you for your support. Link to comment Share on other sites More sharing options...
gavin.wang Posted November 10, 2009 Share Posted November 10, 2009 uninstall bitcomet， and reinstall bitcomet in other folder（choose other install Path）. try Link to comment Share on other sites More sharing options...
pitche Posted November 10, 2009 Author Share Posted November 10, 2009 To gavin.wang, thank you for the advice but I have also tried that, both on the same drive and a different one. Link to comment Share on other sites More sharing options...
gavin.wang Posted November 10, 2009 Share Posted November 10, 2009 You open the BitComet's shortcut's properties. delete the "start in". delete the contents in "start in". try I think this is OK Link to comment Share on other sites More sharing options...
pitche Posted November 10, 2009 Author Share Posted November 10, 2009 hmm...I tried that and it didn't work out. By the way, I've also tried to open the program from its executable. Link to comment Share on other sites More sharing options...
sophia0316 Posted November 10, 2009 Share Posted November 10, 2009 hmm...I tried that and it didn't work out. That's wierd that deleting content in startin does not work for you. I am sorry, but did you blank the content in "Start in" in the BitComet shortcut property? We test here and found that content is the reason why this happen, but so odd that yours are not caused by this. I will report to the team again and let them check. Thank you. Link to comment Share on other sites More sharing options...
kluelos Posted November 10, 2009 Share Posted November 10, 2009 It may help to post another screenshot of the new BitComet shortcut's properties. Link to comment Share on other sites More sharing options...
pitche Posted November 11, 2009 Author Share Posted November 11, 2009 To sophia0316: But I couldn't open the program directly from its executable file. So, I think that it has nothing to do with the shortcut, but maybe I'm wrong. Link to comment Share on other sites More sharing options...
pitche Posted November 12, 2009 Author Share Posted November 12, 2009 It's now working. I used System Restore to fix the problem. Link to comment Share on other sites More sharing options...
greywizard Posted November 12, 2009 Share Posted November 12, 2009 I used System Restore to fix the problem. Which obviates the fact that it was a Windows-related problem. Link to comment Share on other sites More sharing options...
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